Customer satisfaction is important to us. This page explains how returns, exchanges, and refunds are handled.

Return & Exchange Eligibility

Products may be returned or exchanged if:

• An incorrect item was received
• A damaged product was received
• There is a manufacturing defect

Product Condition

Items must be:

• Unused
• Unwashed
• In original packaging
• With original tags attached

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges on opened or used:

• Makeup
• Lingerie
• Body shapers
• Earrings or other pierced jewelry (unless defective)

Sale Items

Sale and clearance items are not eligible for return or refund unless defective.

Refunds

Because we operate on a Cash on Delivery basis, there is nothing charged upfront to refund automatically. When a return is approved, we will agree on one of the following with you:

• A free exchange for the correct or undamaged item, or
• A refund processed via bank transfer or mobile wallet after the returned item is inspected

Approved refunds are typically processed within 5 to 7 business days of receiving the returned item.